{"id":4762,"date":"2026-06-20T17:05:23","date_gmt":"2026-06-20T15:05:23","guid":{"rendered":"https:\/\/www.pension-norika.at\/faqs\/"},"modified":"2026-06-25T13:08:19","modified_gmt":"2026-06-25T11:08:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/staging.pension-norika.at\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
<\/div><\/div><\/span>

FAQs \u2013 Frequently Asked Questions<\/h1><\/span>
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Reservations & Booking<\/h3><\/span>
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<\/i><\/i><\/span>How can I book a room or apartment?<\/span><\/a><\/h4><\/div>
Direct online<\/a>\u00a0with immediate booking confirmation.<\/p>\n

Or by e-mail to info@pension-norika.at. We would be happy to prepare an individual offer for you.<\/div><\/div><\/div>

<\/i><\/i><\/span> Do you offer a best price guarantee for direct bookings?<\/span><\/a><\/h4><\/div>
Yes. When you book directly<\/a> with Pension Norika, you benefit from a best price guarantee<\/a>, the largest room selection, free parking and WiFi. In summer, you also get free cancellation up to 14 days before arrival and exclusive packages that are only available through direct booking.<\/div><\/div><\/div>

<\/i><\/i><\/span> Do you offer a best price guarantee for direct bookings?<\/span><\/a><\/h4><\/div>
<strong>Summer:<\/strong> FLEXI BOOKING \u2013 0% cancellation fees, 100% peace of mind. Bookings can be cancelled or rebooked free of charge up to 14 days before arrival.<\/p>\n

 <\/p>\n

<strong>Winter:<\/strong> Cancellation is free of charge up to 2 months before arrival. From 2 months to 1 month before arrival, 40% of the total price is charged; from 1 month to 1 week before arrival, 70%; after that, 90%. In case of no-show or early departure, the full price of the stay will be charged. We recommend taking out travel cancellation insurance, e.g. at www.europaeische.at<\/a>.<\/div><\/div><\/div>

<\/i><\/i><\/span> Why should I book directly with you instead of through Booking.com?<\/span><\/a><\/h4><\/div>
Booking directly<\/a> with Pension Norika always guarantees you the best price, exclusive offers<\/a> and personal advice. You\u2019re also supporting the local economy, since no high commissions are paid to international booking platforms.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is the JOKER CARD included in my stay?<\/span><\/a><\/h4><\/div>
Yes, in summer the Saalbach Hinterglemm JOKER CARD<\/a> is included for your entire stay \u2013 giving you free use of the mountain lifts, K\u00e4pt\u2019n Hook adventure outdoor pool, hiking buses and much more.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is a deposit required?<\/span><\/a><\/h4><\/div>
Yes, a deposit is due upon booking. Details of our bank account will be sent with your booking confirmation.<\/div><\/div><\/div><\/div><\/div>
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Arrival & Check-in<\/h3><\/span>
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<\/i><\/i><\/span> When can I check in?<\/span><\/a><\/h4><\/div>
Check-in is from 4:00 pm to 8:00 pm. If you\u2019d like to arrive later, please call us at +43 6541 87152.<\/div><\/div><\/div>

<\/i><\/i><\/span> When do I need to check out?<\/span><\/a><\/h4><\/div>
Check-out is until 10:00 am. We hope you had a pleasant stay!<\/div><\/div><\/div>

<\/i><\/i><\/span> Where exactly is Pension Norika located?<\/span><\/a><\/h4><\/div>
Glemmtaler Landesstra\u00dfe 262, A-5753 Saalbach \u2013 right in the centre of Saalbach. About one kilometre after the town sign, you\u2019ll see a petrol station on your right; from there it\u2019s another 200 metres. We\u2019re the house just before the Trafik (tobacco shop).<\/div><\/div><\/div>

<\/i><\/i><\/span> What's the best way to get here?<\/span><\/a><\/h4><\/div>
By car, you can reach us via the A1 motorway or the A10 Tauern motorway, heading towards Zell am See\u2013Maishofen\u2013Saalbach. The nearest train station is Zell am See, from where the Postbus runs to Saalbach roughly every one to two hours. The nearest airports are Salzburg (approx. 1.5 hrs), Innsbruck (approx. 2 hrs) and Munich (approx. 2.5 hrs). From Salzburg Airport, you can continue free of charge by bus or train using the mobility card. The quickest option is usually the bus: Regional bus 260 Salzburg \u2013 Bad Reichenhall \u2013 Lofer \u2013 Saalfelden \u2013 Zell am See, change at the Maishofen Abzw. Glemmtal stop, get off at Saalbach Schattberg X-Press.<\/div><\/div><\/div>

<\/i><\/i><\/span> How do I get here by train?<\/span><\/a><\/h4><\/div>
If you travel by train to Zell am See, Maishofen or Saalfelden, you can then continue free of charge by bus to Saalbach using the guest mobility card<\/a>.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is parking available?<\/span><\/a><\/h4><\/div>
Yes, we offer our guests free parking (one space per room\/apartment) right at the guesthouse.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is there an EV charging station?<\/span><\/a><\/h4><\/div>
Yes, right in front of our house.<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you offer an airport transfer?<\/span><\/a><\/h4><\/div>
No, we do not offer an airport transfer ourselves. However, you\u2019re welcome to contact the following local taxi company, which offers airport transfers:
Taxi Rainer, Tel.: +43 6541 6261, Email: info@taxirainer.at, Website: www.taxirainer.at<\/a><\/div><\/div><\/div><\/div><\/div>
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Location<\/h3><\/span>
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<\/i><\/i><\/span>How central is Pension Norika located?<\/span><\/a><\/h4><\/div>
Very central \u2013 you\u2019re right in the centre of Saalbach, so you can happily leave your car parked for the entire holiday.<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is it to the ski lifts?<\/span><\/a><\/h4><\/div>
You\u2019re practically plugged straight into the Skicircus:
\u2013 Schattberg X-press: approx. 250 metres (about a 4-minute walk)
\u2013 Kohlmaisbahn: approx. 450 metres (about a 6-minute walk)
\u2013 Ski school & practice slope: approx. 50 metres, basically right outside the door<\/div><\/div><\/div>

<\/i><\/i><\/span>How far is it to restaurants, bars and nightlife?<\/span><\/a><\/h4><\/div>
You\u2019re moments away from the heart of Saalbach\u2019s nightlife. The popular UnderBar, for example, is only about 90 metres away, and a wide selection of traditional restaurants, pizzerias and eateries can be found within a 1 to 5 minute walk.<\/div><\/div><\/div><\/div><\/div>
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Rooms & Apartments<\/h3><\/span>
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<\/i><\/i><\/span>What room types do you offer?<\/span><\/a><\/h4><\/div>
Double rooms, triple\/family rooms (3\u20134 people), as well as 5 apartments for 2\u20134 people.<\/div><\/div><\/div>

<\/i><\/i><\/span>What's included in the rooms?<\/span><\/a><\/h4><\/div>
All rooms come with a shower\/WC, flat-screen TV, in-room safe, hairdryer and balcony. Twin beds are available on request. Free WiFi is available throughout the house, as is a sauna.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are the apartments fully equipped?<\/span><\/a><\/h4><\/div>
Yes. Our 5 apartments<\/a> (No. 6, 12, 14, 16, 17) feature a kitchen or kitchenette with coffee machine, kettle, stove, dishwasher, toaster and complete dishware for up to 4 people. Bed linen and towels are provided.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is the house smoke-free?<\/span><\/a><\/h4><\/div>
Yes, smoking is not permitted anywhere in the house.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is WiFi available free of charge?<\/span><\/a><\/h4><\/div>
Yes, free WiFi is available to our guests throughout the house, and we also have an internet surf station.<\/div><\/div><\/div><\/div><\/div>
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Breakfast<\/h3><\/span>
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<\/i><\/i><\/span>Is breakfast included in the price?<\/span><\/a><\/h4><\/div>
For rooms (double, triple\/family rooms), the breakfast buffet<\/a> is included. For apartments, breakfast is available on request.<\/div><\/div><\/div>

<\/i><\/i><\/span>What's included in the breakfast buffet?<\/span><\/a><\/h4><\/div>
A generous selection of cold cuts, cheese and fresh vegetables, various types of bread and rolls, four kinds of cereal, yoghurt and fresh fruit salad.<\/a> Plus jams, Nutella, croissants and pastries, as well as coffee specialities and five types of tea.<\/div><\/div><\/div>

<\/i><\/i><\/span> Do you offer vegan or vegetarian options?<\/span><\/a><\/h4><\/div>
Yes, we have our own vegan corner with nuts, seeds, avocado, soy yoghurt, soy milk, oat milk and vegan spreads.<\/a><\/div><\/div><\/div><\/div><\/div>
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Facilities<\/h3><\/span>
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<\/i><\/i><\/span>Do you have a pool or wellness area?<\/span><\/a><\/h4><\/div>
We don\u2019t have a pool, but our guests can use the sauna<\/a>, which fits up to six people. In winter, the sauna is open Sunday to Thursday from 4:30 pm to 7:30 pm, and in summer on request. In summer, entry to the K\u00e4pt\u2019n Hook adventure outdoor pool is also included with the JOKER CARD \u2013 it\u2019s only about 500 metres away and easy to reach on foot.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is there a restaurant or caf\u00e9 on site?<\/span><\/a><\/h4><\/div>
Pension Norika doesn\u2019t have its own restaurant or caf\u00e9, but you\u2019ll find plenty of great restaurants nearby. We especially recommend Schattbergstube, Restaurant Del Rossi, Hotel Gappmaier, Two Maries, Soul House and Hotel Mitterer.<\/div><\/div><\/div><\/div><\/div>
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Summer Activities<\/h3><\/span>
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<\/i><\/i><\/span>What can I do in Saalbach in summer?<\/span><\/a><\/h4><\/div>
In summer, you can explore the mountain landscape on around 400 km of well-marked hiking trails, go mountain biking in Austria\u2019s largest bike region with over 90 km of trails, or take a motorcycle tour towards the Grossglockner. As a Norika guest, the Saalbach Hinterglemm JOKER CARD<\/a> is included, giving you free access to many attractions and free use of the mountain lifts.<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I hike or cycle straight from the guesthouse?<\/span><\/a><\/h4><\/div>
Yes, very conveniently: right across from Pension Norika, over the bridge, starts the Saalbach Promenade \u2013 a beautiful hiking and cycling path that takes you all the way to Hinterglemm or Maishofen without needing a car.<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the Motorikweg \/ obstacle trail in Saalbach?<\/span><\/a><\/h4><\/div>
Right across from Pension Norika starts the Motorikweg Saalbach<\/a>, a roughly 3 to 4 km trail along the Saalach promenade that leads all the way to Jausern. Along 24 stations, you can playfully train your coordination, strength and balance \u2013 it\u2019s free to use and great fun for all ages.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is there a bike garage or a bike wash station?<\/span><\/a><\/h4><\/div>
Yes, we offer a lockable bike garage as well as a bike wash station. For stays of more than 3 days, jersey laundry is included free of charge.<\/div><\/div><\/div><\/div><\/div>
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Winter Activities<\/h3><\/span>
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<\/i><\/i><\/span> How close are you to the ski area?<\/span><\/a><\/h4><\/div>
You\u2019re staying right in the middle of the Skicircus Saalbach Hinterglemm Leogang Fieberbrunn<\/a>, one of Austria\u2019s largest ski areas with 270 km of slopes (140 km blue, 112 km red, 18 km black). The Schattberg X-press is only about 250 metres away, and the Kohlmaisbahn about 450 metres.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is there a ski room?<\/span><\/a><\/h4><\/div>
Yes, we offer a heated ski room as well as a ski boot room.<\/div><\/div><\/div>

<\/i><\/i><\/span> Is there a ski school nearby?<\/span><\/a><\/h4><\/div>
Yes, the ski school and practice slope are only about 50 metres away, basically right outside the door.<\/div><\/div><\/div><\/div><\/div>
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Contact<\/h3><\/span>
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<\/i><\/i><\/span>What's the best way to reach you?<\/span><\/a><\/h4><\/div>
The best way to reach us is by email at info@pension-norika.at or by phone at +43 6541 87152. We look forward to hearing from you!<\/div><\/div><\/div><\/div><\/div>
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